“Dammit, John, we’ll never get our bonuses if we can’t drop our numbers. Most companies have fully transitioned. We’re paying a fortune for support contractors; triple now after laying off 20,000 FTEs.”

  “I’ve got my coders all over it, Susan, but you can’t compare us against all those superclusters.”

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  “Why’s that, John?”

  “Well, they’ll predict scenarios before the customer makes contact. They’ll send proactive communications based on outages or previous behaviors with access to knowledge databases referencing most of the human population.”

  “So, it’s hopeless?”

  “Most likely, Susan. The boss requested in-house AI, but everyone else outsourced to the cloud.”